About Our Company
Trustwave is a leading cybersecurity and managed security services provider that helps businesses fight cybercrime, protect data and reduce security risk. Offering a comprehensive portfolio of managed security services, security testing, consulting, technology solutions and cybersecurity education, Trustwave helps businesses embrace digital transformation securely. Trustwave is a Singtel company and the global security arm of Singtel, Optus and NCS, with customers in 96 countries.
About The Role
The Cyber Threat Analyst is a member of the Global Threat Operations (GTO) team within Trustwave Managed Security Services (MSS). In addition to possessing technical knowledge, a Threat Analyst interacts extensively with customers and partners using polite, professional etiquette.
What You’ll Do
- Use strong TCP/IP networking skills to perform network analysis and understand detected threats.
- Analyze and respond to security events from firewalls, IDS, IPS, SIEM, Web Application Firewall (WAF) and other security data sources within documented SLA.
- Respond within service level agreement (SLA) standards to customer tickets and threats requiring incident notification.
- Tune devices for blocking and reporting based on customer business need.
- Use effective written and verbal communication skills to interact with customers and internal resources in a polite, positive, and professional manner.
- Take responsibility for customer satisfaction and overall success of managed services.
- Respond to needs and questions of customers concerning their managed services, managed devices and detected threats.
- Adhere to policies, procedures, and security best practices.
- Resolve problems independently and understands the correct escalation procedures.
About You
- Information security best practices & network security architecture
- Current events in Cyber Security and associated patching and remediation efforts
- Unix / Linux operating systems
- TCP/IP networking
- Sourcefire/Snort based security products
- IP Tables/Packet filter firewalls
- Scanning technologies
- Log collection and analysis tools
- Information security, web server administration, or networking
- Excellent customer service skills
- Excellent analytical thinking and problem solving skills
- Strong oral and written communication skills
- Self-managed and team oriented
- Deadline and detail oriented
- Highly motivated
- English: Demonstrated Fluency
Perks & Benefits
Paid Time Off
Flexible Vacation
Ability to Work From Home
Full Insurance and Healthcare
401k + Stock Options
Much More!
Company Culture
We have an entrepreneurial spirit and industry vision that have helped assure our products and services are always on the very forefront of technological development. When you ride the wave, you’ll work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers.
